Q: Which smartphones are you compatible with?
A: Currently we have made Shuttercase for below iPhone models: iPhone Xs, Xs MAX, iPhone X, iPhone 7Plus and iPhone 8Plus
Q: Do you have plans for Android phones cases?
A: We totally care about Android users, which we understand are the majority part of the smartphone users. Shuttercase uses a sophisticated structure design which makes it very costly to build a new molding for any case. We just have to develop the case one by one. We will definitely develop compatible cases for Samsung and Pixel in the near future.
Q: Why can’t I fully charge my iPhone X from 0% to 100% by the battery camera handle?
Q: The battery grip is 3000mAh, and iPhone X has a battery of 2716mAh. Why can I only charge around 70% of my iPhone X by the battery?
A: There is inevitable power loss during the transition from the 3000mAh battery to your phone’s battery. Our standard is to make sure our battery charge 70% of an iPhone X while not in heavily using status. If the phone is being used while in charge, the ratio might be lower depending on how you are using it.
Q: Can I use my phone while charging it?
A: YES. You can use your phone to continue the shooting process while charging it. The battery grip will become a little bit hot during this process, but we have embedded a protective IC inside to avoid any possibility of any damage.
Q: Can I still charge my phone or use the headphones/aux cord while using the case?
A: Yes and No, two scenarios.
Yes: you can still use the case while charging it by Shuttercase battery grip. But you can’t use an AUX cord to connect to the same lightning port at the same time. If you are just using the case without battery grip charging at the same time, then sure you can plug the AUX cord of your headphone to the lightning port.
Of course, you can always use Bluetooth earphone when using Shuttercase, no matter in charge or not. Shuttercase uses a mechanical shutter button, so it doesn’t take your Bluetooth channel.
In short, important to remember that iPhone has canceled 3.5mm headphone jack. Only a single lightning port is available. You can only plug in one cable/chord into that port.
Limited warranty:1 year from delivery.
Shuttercase warrants the purchaser of this product that it will be free from defects in workmanship and material for a period of one year from delivery.If the product fails to function because of defects in workmanship or materials,we will repair or replace the product free of charge.The product must be returned to an authorized Shuttercase partner(dealer,distributor,service workshop),who will take care of the repair or replacement.
we assume you are using the product according to the user manual and in the manner it was designed.The warranty does not cover damage resulting from accidents,dirt,water or misuse.
Shuttercase shall have no obligation to repair or replace,or refund until a defective product is returned.
Since day one, our engineers and workers have always put product quality as our highest concern. We have spent countless hours designing and improving and perfecting the product. We inspect each and every unit before shipment.
However, we understand that we are not perfect yet. If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for refund of the purchase price.
Here is how: Please send us an email at email@example.com. We will create a USPS return label for you and send to you the label by email. Follow the return instructions in the mail by USPS. All returned items MUST be in their original condition, no scratches, no damages, no imprints or signs of use. Shipping costs are not refundable. Returns are processed and refunded immediately upon receiving the return.
Please note that if you have purchased from Amazon, Apple, Google or B&H, you will need to first contact the vendor from which you purchased for all exchange and return inquiries.
Effective Date: May 2018
Information We Collect
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Non-Personal Information. We also collect certain information automatically from you as you use the Website, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address.
No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to place an order with us at the Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us, email us at firstname.lastname@example.org. Prospective users between the ages of 13 and 17 can only use the Website and services under their parents or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your
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How We Collect and Use Your Information
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you sign up to receive email notifications, we will collect your email address.
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Personal Information. We use Personal Information primarily for our own business purposes, such as providing, maintaining, evaluating, and improving the Website and the services offered through the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you place an order with us, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive email notifications, we will use the email address you provide to send you the newsletters and product updates. We may also collect personal information provided via our app usage such as your customer ID, mobile device model and operating system, camera model, and activity logs to improve our application algorithm, enhance or improve features and services, and ensure reliability of applications. We do not utilize, store, or have access to your images for purposes beyond the services provided in the application.
Google Analytics. Information is also collected through Google Analytics to help analyze how users use the Website. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Website and to compile statistical reports on Website activity for North of You. For more information regarding how Google Analytics protects your data, please visit Google's website at www.google.com/analytics/learn/privacy.html
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Do we disclose any information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How We Protect Your Personal Information
Personal Information. The security of your Personal Information is important to us. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
International Privacy Practices
Using the Internet to collect and process your information may involve the transmission of information internationally. By providing us with your information you acknowledge and agree that we may store your information and transfer it to and from our servers located in the United States and throughout the world.
California Privacy Rights
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account page and editing their information.
Questions and How To Contact Us